Privacy Policy

Last updated: December 29, 2025

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and phone number
  • Business information (name, address, hours of operation)
  • Calendar and appointment data
  • Voice call recordings and transcripts for service improvement
  • Payment information (processed securely through Stripe)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI receptionist service
  • Process appointments and manage your calendar
  • Send appointment confirmations, reminders, and notifications via email or SMS
  • Respond to your comments, questions, and customer service requests
  • Process payments and prevent fraud

3. SMS/Text Messaging

If you opt in to receive SMS messages, we may send you:

  • Appointment confirmations
  • Appointment reminders
  • Customer care messages

Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. We will not share your mobile information with third parties for promotional or marketing purposes.

4. Data Protection

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely using industry-standard encryption and access controls.

5. Third-Party Services

We use the following third-party services to provide our platform:

  • Vapi - AI voice processing
  • Supabase - Database and authentication
  • Stripe - Payment processing
  • Google Calendar, Outlook, Square - Calendar integrations
  • Telnyx - SMS messaging

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Opt out of SMS communications
  • Export your data

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@haloport.net
Phone: 317-966-9934
Address: 4658 Whitney Rd, Westfield, IN 46062, USA